Frequently Asked Questions


How long will it take to get my parts ?
Once you paid for the order, GoBricks will usually take about 1 week (can sometimes take up to 2 weeks) to prepare your parts.
Then, once GoBricks has prepared the parts, we will arrange shipping to your address. Shipping to European Country and USA takes between 1 week and 2 weeks.
Which countries can you send the parts to ?
We can ship the parts to almost any country. We've already helped customers from more than 41 countries to source their parts at GoBricks.
That includes Germany, Netherlands, United Kingdom, USA, Australia, France.
How long will it take to get a quote ?
We will give a quote within 24 hours after you made a request on our website.
You will receive an email with your quote and a recap of your information. You will also get a payment link to order your parts if the price seems correct to you.
Which payment options do you accept ?
We support PayPal and card payments on our website. All orders are made in US dollars (USD).
How do you handle unavailable and out of stock parts ?
When we give you a quote, we provide a file containing details about the parts you are ordering (the parts you will get).
We specify the parts that you will receive and the parts that you won't (parts references and colors not available at GoBricks).
When parts are out of stock, the file will also specify it but do not worry, you will receive the parts marked as "out of stock" in your package since GoBricks will continue producing them.
What is your missing/broken parts policy ?
In case there are missing parts or broken ones in your package, please contact us, we will resend them to you.
How can I know what is my order current status ?
When we give you a quote, we will provide a link for your order. From this link you can pay your order and also see your order status.
When there is an update on your order status, we will send you an email to notify the update (order confirmed, tracking number, update on tracking number, etc.).
From this link you can see if the order is in production, if it has been shipped (with tracking information), etc.
Can I order parts for MOCs found on ReBrickable ?
Yes you can. Please check out this tutorial on how to order Rebrickable sets with BuyMeBricks.
Can you provide custom printed parts ?
Yes we can but there is a MOQ (minimum order quantity) of 500 sets. Please reach us at service@buymebricks.com if you require that service.
What is the minimum order amount / parts quantity ?
There is no minimum order amount. You can order parts as you wish.
Which file formats do you support for part list ?
The supported formats for your parts list are: Studio (.ldr; .csv; .xml), Bricklink (.XML), Rebrickable (.csv) and custom made xlsx, xls.
Can you arrange production of sets in large quantities ?
We can provide a service for production of sets in large quantities for your company at interesting costs. Please reach us at service@buymebricks.com if you require that service.

Any Additional Question ?

Do not hesitate to contact us if you have any specific request to address us.

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